Retail

Your merchandising team is a vital link in representing your brands and ensuring they are presented in-store in the optimum way.

Merchandisers — a vital link to improved sales

Your merchandising team is a vital link in representing your brands and ensuring they are presented in-store in the optimum way. With 76% of purchase decisions made in-store, we know that having a capable merchandising team will lead to improved sales.

National qualifications

This programme ensures merchandisers establish standards of professional practice in customer service and sales support. It will allow your customers in-store to have confidence in the service they receive.

Modules covered include:

Positive Engagement ƒƒ

  • Positive customer service interactions ƒƒ
  • Personal presentation ƒƒ
  • Participation in a team ƒƒ
  • NZ retail sector overview

Core Responsibilities

  • Stock management procedures and systems
  • ƒIn-store displays
  • Shelf management
  • Product knowledge
  • Trade calculations

Industry Compliance

  • Legislative knowledge
  • Safe work practices
  • Knowledge of theft and fraud