Welcome to Competenz help & support
Resource order site
How do I log into the Competenz Resource Order Site?
Please enter your username and password. If you do not have these, please call our Forestry Training Administrator Jan Nikora on 07 349 5472 or email us on firstname.lastname@example.org
What formats are the resources available in and when will I receive them?
New resources are only available in print:
- We will send these to you within 3-5 business days of receiving your order.
How do I know what resource to order (e.g. what the resource is called, the unit standard I need or the version number?)
Search via the unit standard number or title of the resource. You need to ensure you select the same unit standard number version as per the training plan.
Can I request more than one resource?
Yes, use the smart search bar to add more unit standards or more resources for a unit standard.
Who do I contact if I have questions?
Please call our Forestry Training Administrator Jan Nikora on 07 349 5472 or email us on email@example.com
How do I log in?
Make sure you read your welcome email closely for your full username. For example if it states user-123456, then don’t forget to add the ‘user-‘
What do I do if I cant remember my username and password?
Click the forgot password link on the login page. An email with your username and a link to reset your password will be sent to you.
Content videos and animations wont play?
Make sure you meet all the software requirements as stated on the login page. We also strongly recommend Google Chrome and Mozilla Firefox as your internet browsers. If you have any other technical questions, feel free to email firstname.lastname@example.org
Who can I contact to help with my course?
You can message your tutor via the messaging tool on your dashboard. See the tutorial video on organisation tools for more information on how to do this.
I think I have found an error, who should I contact?
Email our Programme Manager Phil Hurford at email@example.com