Business Administration and Technology learning delivers the skills essential to effectively operate within an office or administration environment. This includes core customer service techniques and policy and procedural requirements, as well as technological literacy.

These qualifications have been developed to help your employees’ pathway from entry-level through to experienced administrators and fit well with those progressing into people management and leadership qualifications.

The programme can be delivered in your workplace or we can organise for a provider to deliver the sessions to your team.

What’s in it for your business?

Foundation skills such as Business Administration and Technology ensures your administration and office functions are running efficiently and effectively, enabling you to recognise the contribution your employees make in this area.

Workplace-based Business Administration and Technology training ensures your business practices are adhered to while best-practice learning is happening

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Qualifications available

Overview

Develop and demonstrate core business administration skills including; administration and general office services, contribute to a team environment, understand customer service techniques and core business administration technologies. 

Learning outcomes - graduates will be able to:

  •  Demonstrate technical knowledge and skills including administrative and office services tasks, process data and perform financial calculations 
  • Apply customer services skills and communicate and contribute effectively 
  • Apply problem-solving and decision making processes 
  • Demonstrate professional behaviour 
  • Understand and comply with business policy and procedure. 

Approximate duration

9 -12 months

Overview

Further develop key business administration and technology skills for a range of office administration roles, contributing to improving business performance and productivity under broad guidance in a range of environments. 

Learning outcomes - graduates will be able to:

  • Select and apply business applications and technological devices to provide administrative services to meet business needs 
  • Perform financial calculations, process data, and produce information for business purposes 
  • Maintain administrative systems and processes and make recommendations for improvements 
  • Select and apply customer service techniques and contribute in a team environment 
  • Demonstrate professional and ethical behaviour in a socially and culturally appropriate manner 
  • Manage self and organise others to contribute to the business’ performance 
  • Comply with internal policies, legislation and other external requirements for the business. 

Approximate duration

9 -12 months