Sales qualifications equip your staff with the customer service, merchandising and sales skills they need to win more business and increase customer satisfaction.

We have developed these qualifications in close consultation with your industry to be relevant to your systems and processes, and for your people to learn on-the-job.

Improved customer satisfaction and increased sales drive your business’ growth. Personal success drives employee motivation, particularly in sales-based roles.

What’s in it for your business?

Sales training programmes enable your team to sell more, more easily and ensure that your customers get the experience you intend.

These training programmes have been designed for your business to ensure your people understand and implement the learning from day one.

So, workplace-based retail and sales training ensures your business has a competitive edge with a sales force geared to capture more business, more successfully.

Qualifications available

Overview

Establish standards of professional practice in customer service and sales support to give in-store customers confidence in the service they receive.

Learning outcomes - graduates will be able to:

  • Develop business relationships based on an understanding of the core principles of sales, individual buyer behaviour and target markets. 
  • Apply the stages of a sales process, including documentation and administrative processes. 
  • Apply negotiation strategies to sales situations. 
  • Use communication skills and techniques and organisational practices to influence customers and meet business needs in a sales environment. 

Approximate duration

6 - 9 months

Overview

Provides competent employees who can work in entry-level positions in the sales sector 

For those who are working in entry-level positions using sales skills, that will support their career opportunities across a range of organisations in the sales sector 

Establishes standards of professional practice for sales skills that can provide customers with confidence in the service they receive. 

Learning outcomes – graduates will be able to:

  • Develop business relationships based on an understanding of the core principles of sales, individual buyer behaviour and target markets. 
  • Apply the stages of a sales process, including documentation and administrative processes. 
  • Apply negotiation strategies to sales situations. 
  • Use communication skills and techniques and organisational practices to influence customers and meet business needs in a sales environment. 

Approximate duration

6 - 9 months