Learner FAQs

You will be given a printed certificate by your Competenz contact when you complete your qualification. Or your certificate will be couriered to your workplace.
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‍We are only able to re-print your certificate if it is LOST or DAMAGED.  If you would like us to reprint your certificate for you, there is a cost of $120.75 incl GST.

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Email support@competenz.org.nz and include:

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• Your full name

• Your date of birth

• Your NSN number (if known)

• The qualification you completed
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Once payment is received, your replacement certificate will be couriered to your nominated address.

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Please note: Competenz can only reprint certificates for qualifications completed after August 2012. If your qualification was completed before this date, please contact NZQA.‍

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When you finish your apprenticeship or traineeship, you will be marked as completed in our database once your final unit standard result has been entered.

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For Engineering trade qualifications and apprenticeships, completion also requires confirmation from your employer of the total hours you have worked during your apprenticeship. These hours are submitted as part of the completion documentation. As most apprenticeships run for around four years, this typically equates to approximately 8,000 hours of work and training.

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Once all requirements are confirmed and your completion has been processed, you will receive a printed certificate from your Competenz contact, or it will be couriered to your workplace.

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If you have access to Competenz Central you can see your training plan by logging in to Competenz Central. This will show your ‘To-do’ unit standards and your ‘Achieved’ unit standards.

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If you do not have access to Competenz Central you can ask your Competenz contact to run a qualification check to see what unit standards are outstanding to complete your qualification.

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Some unit standards are available through Canvas online learning, but not all assessments can be completed online.

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Your Training Plan Report tells you which units are delivered online and marked by an e Assessor or are On Job and marked by your TA. The units themselves are also described as (On-Job) or (On Line) in their title.  

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You can also check the Canvas help section for a list of unit standards that are available online.

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If you need help with an assessment, the best person to contact is your assessor or training advisor.
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Support may come from:
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• Your supervisor or workplace trainer

• Your training advisor

• A Competenz assessor

• A Competenz eAssessor for online learning
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Your supervisor may help guide your learning, but the final assessment decision is made by a Competenz assessor.
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If you are unsure who to contact, speak with your training advisor.

Your assessor will provide feedback for questions that are  incorrect.

For online assessments using Canvas: The eAssessor will direct you to the relevant learning material

For paper-based assessments: Your assessor will send you feedback on your completion of the assessment guide and/or evidence provided. This is normally emailed to the learner.

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If you have access to Competenz Central you can see your training plan by logging in to Competenz Central. This will show your ‘To-do’ unit standards and your ‘Achieved’ unit standards.

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If you do not have access to Competenz Central you can ask your Competenz contact/Training Advisor to give you a Training Plan Report to see what unit standards are outstanding to complete your qualification.

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It can take between 1 – 3 months for unit standard results to be entered into our database.
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If it has been over 3 months and the result has still not appeared on your training plan and/or your record of achievement, then please talk to your Competenz contact/training advisor  or. If you still have difficulty, please call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz.

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If you have access to Competenz Central you can see your training plan and your record of achievement by logging in to Competenz Central. Click on the tab Training Plan and Achievement.
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Both your training plan and your record of achievement will show you which unit standards you have or have not yet achieved. Though it can take between 1 – 3 months for unit standard results to be entered into our database.
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‍If you do not have access to Competenz Central you can visit the NZQA website and login to NZQA learner log-in to see your record of achievement. OR, talk to your Competenz contact to get a copy of your training plan.
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‍If you still have difficulty, please call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz.  

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If you have access to Competenz Central you can see your record of achievement by logging in to Competenz Central. Click on the Achievement tab.

If you do not have access to Competenz Central you can visit the NZQA website and login to the NZQA learner log-in.

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If you still have difficulty, please call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz. We can send you a copy of your record of achievement.

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Your Competenz contact /Training Advisor should have given you a paper copy of your training plan when you first signed up. If you have lost this copy, talk to your Competenz contact to get a new copy.

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If you have access to Competenz Central you can see your training plan by logging in to Competenz Central. This will show your ‘To-do’ unit standards and your ‘Achieved’ unit standards.

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