Employer FAQs | Competenz

I already have a learner with Competenz

Am I up-to-date with my invoices?

All customers who have a balance on their account with Competenz at the end of the month will receive a statement detailing any unpaid invoices.

Alternatively, please call our Customer Services Team on 0800 526 1800.

Am I up-to-date with my invoices?

How do I pay my invoice?

Competenz prefers payment by Direct Credit deposit to our bank account.
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‍When making payment it is important that you include your Competenz Account Number as a reference – this is an eight character number beginning with ‘CC’ and can be found on your invoice or statement.

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Our bank account number is also shown on our invoices and statements.

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We are now offering the option of quarterly payments of annual fees (for Elev8 and Canvas). Please contact ar@competenz.org.nz for more information.

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How do I pay my invoice?

Competenz prefers payment by Direct Credit deposit to our bank account.
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Our bank account number is also shown on our invoices and statements.

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We are now offering the option of quarterly payments of annual fees (for Elev8 and Canvas). Please contact ar@competenz.org.nz for more information.

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Has my learner passed their assessment?

The best way to view the progress of your learner(s) is through Competenz Central.
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‍Competenz Central allows you to see the training plan details of your learner(s) through the tile called eServices.

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Click into eServices:

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Click on the name of the learner you want more information on:

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Click on Training Plan Detail, then click the Unit Standards drop down and change the selection to Show All.

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If a unit standard is complete then a date will show in the Date Assessed column.

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Please be aware that it can take between 1 – 3 months for unit standard results to be entered into our database.

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See the Competenz Central help section for more information about how to access Competenz Central.

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Has my learner passed their assessment?

The best way to view the progress of your learner(s) is through Competenz Central.
‍

‍Competenz Central allows you to see the training plan details of your learner(s) through the tile called eServices.

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Click into eServices:

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Click on the name of the learner you want more information on:

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Click on Training Plan Detail, then click the Unit Standards drop down and change the selection to Show All.

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If a unit standard is complete then a date will show in the Date Assessed column.

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Please be aware that it can take between 1 – 3 months for unit standard results to be entered into our database.

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See the Competenz Central help section for more information about how to access Competenz Central.

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I don’t have a learner with Competenz

How much does an apprenticeship or traineeship cost?

Pricing varies depending on your industry and the apprenticeship/traineeship model selected.
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Call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz and we can arrange for someone to visit your workplace to discuss your training needs.
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Use this ROI calculator to view the approximate cost of an apprenticeship.
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How much does an apprenticeship or traineeship cost?

Pricing varies depending on your industry and the apprenticeship/traineeship model selected.
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I want to put my employee through an apprenticeship or traineeship. What do I need to do?

The first step is to call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz. We will arrange for someone to visit your workplace to discuss your training needs.

I want to put my employee through an apprenticeship or traineeship. What do I need to do?

The first step is to call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz. We will arrange for someone to visit your workplace to discuss your training needs.

Can you help me find an apprentice/trainee?

Competenz offers a free digital self-service job board which makes it easy to create and post your job advert with our step-by-step job ad builder, helping you reach the right candidates. Add link to website
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Receive applications: When a candidate applies and grants permission, you will automatically be sent their application and CV.

Interview  process: If you chose to take them forward to interview you'll have the option to provide feedback to help us maintain candidate quality.

Onboarding  and training: Once you’ve found the right person, we’ll support you page in setting up a training plan to ensure your learner succeeds and meets your business goals.

Browse available candidates: Need someone now? Check our Candidates page for profiles of learners actively seeking employment.

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Can you help me find an apprentice/trainee?

Receive applications: When a candidate applies and grants permission, you will automatically be sent their application and CV.

Interview  process: If you chose to take them forward to interview you'll have the option to provide feedback to help us maintain candidate quality.

Onboarding  and training: Once you’ve found the right person, we’ll support you page in setting up a training plan to ensure your learner succeeds and meets your business goals.

Browse available candidates: Need someone now? Check our Candidates page for profiles of learners actively seeking employment.

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Funding

What is the Apprenticeship Boost?

Apprenticeship Boost provides support for employers to keep and take on new apprentices. It aims to help apprentices to earn and learn while training, so they become skilled practitioners in targeted occupations that are critical to New Zealand’s growth and sustainability.
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The Apprenticeship Boost is a payment available through the Ministry of Social Development (MSD) to support employers of apprentices in their first year of training in particular qualifications. Employers can receive up to 12 months of support. Payment is currently $500 per month for eligible apprentices.
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For more information visit  Apprenticeship Boost - Work and Income.

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What is the Apprenticeship Boost?

For more information visit  Apprenticeship Boost - Work and Income.

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How do employers make a claim for fees paid under final-year Fees Free?

Applications for reimbursement of training fees can only be submitted by learners, via the IRD, once they have completed an eligible qualification and a certificate has been issued.
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The IRD will only reimburse learners directly – employers cannot claim the entitlement. We recommend that employers and learners agree on how fees will be paid before enrolling to enable a smooth reimbursement process

Competenz no longer administers the Fees Free fund. Any queries about the fund should be directed to the IRD.

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How do employers make a claim for fees paid under final-year Fees Free?

Applications for reimbursement of training fees can only be submitted by learners, via the IRD, once they have completed an eligible qualification and a certificate has been issued.
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The IRD will only reimburse learners directly – employers cannot claim the entitlement. We recommend that employers and learners agree on how fees will be paid before enrolling to enable a smooth reimbursement process

Competenz no longer administers the Fees Free fund. Any queries about the fund should be directed to the IRD.

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Are reimbursements for first-year Fees Free still available?

No. Reimbursements for first-year Fees Free have ended.  
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Employers can no longer make a claim for a reimbursement for fees related to the first-year Fees free programme.
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If you submitted an eligible claim before the 31 December 2025 deadline, it will be processed
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For full details and the most up-to-date information, visit the Inland Revenue (IRD) website.
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Are reimbursements for first-year Fees Free still available?

No. Reimbursements for first-year Fees Free have ended.  
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Employers can no longer make a claim for a reimbursement for fees related to the first-year Fees free programme.
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If you submitted an eligible claim before the 31 December 2025 deadline, it will be processed
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For full details and the most up-to-date information, visit the Inland Revenue (IRD) website.
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