What Gateway programmes does Competenz offer?

Our Gateway programme is currently being reviewed in preparation for successful programmes in the future. However, we are currently offering work experience placements, please contact schools@competenz.org.nz to discuss.

Gateway is not available for 2022.

How much does an apprenticeship or traineeship cost?

Pricing varies depending on your industry and the apprenticeship/traineeship model selected.

Call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz and we can arrange for someone to visit your workplace to discuss your training needs.

I want to put my employee through an apprenticeship or traineeship. What do I need to do?

The first step is to call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz. We will arrange for someone to visit your workplace to discuss your training needs.

Can you help me find an apprentice/trainee?

Competenz offers a free recruitment service.

We advertise your opportunity on our job board and take care of all the recruitment of a new employee. From there we look at organising training.

To get started tell us about your job opportunity.

Am I up-to-date with my invoices?

All customers who have a balance on their account with Competenz at the end of the month will receive a statement detailing any unpaid invoices.

Alternatively, please call our Customer Services Team on 0800 526 1800 and select the option for accounts receivable and payable, and one of our Finance team will be happy to help you.

How do I pay my invoice?

Competenz prefers payment by Direct Credit deposit to our bank account, or alternatively we offer a secure Paypal facility on our website.

When making payment it is important that you include your Competenz Account Number as a reference – this is an eight character number beginning with ‘CC’ and can be found on your invoice or statement.

Our bank account number is also shown on our invoices and statements. If you wish to use the Paypal facility, please go to the Employers section of the website and select ‘Pay your account’.

Has my learner passed their assessment?

The best way to view the progress of your learner(s) is through Competenz Central.

Competenz Central allows you to see the training plan details of your learner(s) through the tile called eServices.

Click into eServices:

Competenz Central eServices

Click on the name of the learner you want more information on:

Competenz Central eServices learner progress

Click on Training Plan Detail, then click the Unit Standards drop down and change the selection to Show All.

Competenz Central eServices learner training plan2

If a unit standard is passed then a date will show in the Date Assessed column.

Please be aware that it can take between 1 – 3 months for unit standard results to be entered into our database.

See the Competenz Central help section for more information about how to access Competenz Central.

How much should I pay my learner?

This is at your own discretion, and is a decision between yourself and your learner.

The Ministry of Business, Innovation, and Employment (MBIE) oversee our minimum wage. Find out more about the different wage rates on the Employment New Zealand website.

My login does not work for Competenz Central

Are you logging in on the correct page?

  • Make sure you are logging in to Competenz Central by clicking the link ‘Login Competenz Central’ in the top right-hand corner of this website.

Have you successfully logged in before?

  • To login to Competenz Central you need to set up an account. If you have not done this then you will need to request a login for Competenz Central.

Can't remember your username/email?

  • If you cannot remember your username/email that you signed up to Competenz Central with, then please call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz. We can reset your username.
  • If you signed up to Competenz Central using your Google account, then we cannot reset your username/email. What we can do, is unregister your Competenz Central account and resend you a welcome email so that you can recreate your account without using Google.

Can’t remember your password?

  • Click the ‘Don’t remember your password?’ link on the Competenz Central login page and make sure you enter the correct email address that you used to set up your account.
  • If you have signed up to Competenz Central using your Google account, then we cannot reset your password. What we can do, is unregister your Competenz Central account and resend you a welcome email so that you can recreate your account without using Google.

Still can’t login?

How do I set up my account for Competenz Central?

Receive the welcome email or text message

If you have requested a login for Competenz Central, or your Competenz contact has advised that a login is on its way, then expect a welcome email like this:

Competenz Central welcome email

If you cannot find the email, please check your junk mail folder.

Sometimes email filters prevent Competenz emails from being received. If this is the case, our Customer Services Team can send you a text message instead of an email.

Call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz and let us know your name, date of birth, company/employer, and your cell phone number. We will then send you a welcome text message like the below:

Competenz Central welcome text message

Enter your date of birth

Once you click the link sent to you in the email or text message you will then need to enter your date of birth. This helps us check we’ve sent the link to the correct person.

Make sure you enter your date of birth in this format: dd/mm/yyyy

For example:

Competenz Central date of birth

If your date of birth does not match with the information held in our database, you will need to contact our Customer Services Team.

Create your login details

Once you have entered your date of birth, you can then create your login by entering an email address for your username and a password.

Your password must be at least eight characters long, and contain an uppercase, lowercase and number.

How can I request a login for Competenz Central?

Please send an email to support@competenz.org.nz.

Let us know if you are a learner, employer, or assessor.

If you are an assessor, please specify which company or companies you assess at/for so we can make sure we give you visibility of these companies.

We will need to verify your access with your Competenz contact first, so please be aware that your request may take some time.

I’m an international student - can I do an apprenticeship or traineeship?

If you are not a New Zealand citizen, you need a valid visa or work permit.

Your visa or work permit must cover the time it will take to complete your qualification.

For example, if you want to enrol in a qualification that will take six months to complete, then you must have a visa or work permit that is valid for at least six months from the day you start your qualification.

You must also have a job in an industry that we work with.

Either:

  • You are employed in New Zealand (for apprenticeships, you must be employed in the industry you wish to complete your apprenticeship in) OR
  • You are a self-employed contractor working in New Zealand under an arrangement with an organisation in the nature of employment OR
  • For traineeships only - you are volunteering in New Zealand under an arrangement with an organisation in the nature of employment, where the Tertiary Education Commission has granted permission for you to access funded training as a volunteer.

How much does an apprenticeship/traineeship cost?

Generally, employers pay the cost of an apprenticeship or traineeship.

To find out how much an apprenticeship or traineeship will cost, please get your employer to call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz and we can arrange for someone to visit your workplace to discuss your training needs.

Do I need a visa or work permit?

If you are not a New Zealand citizen then you need a valid visa or work permit.

Your visa or work permit must cover the time it will take to complete your qualification.

For example, if you want to enrol in a qualification that will take six months to complete, then you must have a visa or work permit that is valid for at least six months from the day you start your qualification.

How old do I need to be?

You must be 16 years of age or older to enrol into any Competenz qualifications, unless you have an early leaving exemption certificate from the Ministry of Education.

How long is an apprenticeship/traineeship?

Apprenticeships are three to four years long.

Traineeships can be anywhere between six and 18 months long.

I have a job, what do I do next?

You're on the right track to becoming an apprentice or trainee with Competenz!

The first thing to do is double-check that you meet the following criteria:

  • You are 16 years of age or over (unless you have an early leaving exemption certificate from the Ministry of Education)
  • You are employed in New Zealand OR
  • You are a self-employed contractor working in New Zealand under an arrangement with an organisation in the nature of employment OR
  • For traineeships only, you are volunteering in New Zealand under an arrangement with an organisation in the nature of employment, where the Tertiary Education Commission has granted permission for you to access funded training as a volunteer
  • You have a valid form of identity documentation OR
  • If you are a non-New Zealand citizen you must have a legal right to reside and work in New Zealand for the anticipated duration of your traineeship. You will need a visa or work permit that confirms this.

If this sounds like you, then the next step is to talk to your employer. Tell them about the training you want to do. They need to be on board. Being a Competenz learner is a three-way agreement between us (Competenz), you (the learner) and your employer.

Then call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz and we can arrange for someone to visit your workplace to discuss your training needs.

I don’t have a job, can you help me find one?

At the moment Competenz isn’t able to help people find entry-level jobs or apprenticeships. We come along when you and your employer are ready to sign into a training agreement.

This handy video explains the process.
https://youtu.be/Rw6EOSQHofY

For engineering, print and plastics apprenticeships we recommend you visit ATNZ.

For other jobs we recommend you visit TradeMe or Seek to see a list of apprenticeships and other trades or services vacancies.

Do I need to be employed to be an apprentice/trainee?

To do an apprenticeship or traineeship with Competenz, you need to have a job in an industry that we work with.

Either:

  • You are employed in New Zealand (for apprenticeships, you must be employed in the industry you wish to complete your apprenticeship in) OR
  • You are a self-employed contractor working in New Zealand under an arrangement with an organisation in the nature of employment OR
  • For traineeships only - you are volunteering in New Zealand under an arrangement with an organisation in the nature of employment, where the Tertiary Education Commission has granted permission for you to access funded training as a volunteer.

What experience do I need to do an apprenticeship/traineeship?

No experience is needed to do an apprenticeship or traineeship. You just need to have a job in an industry that we work with, and have a positive attitude!

Can I be a trainee?

To become a trainee, in simple terms you need to; be 16 or older and be legally allowed to work in New Zealand.

Here are some more details:

  • You are 16 years of age or over (unless you have an early leaving exemption certificate from the Ministry of Education)
  • You are employed in New Zealand OR
  • You are a self-employed contractor working in New Zealand under an arrangement with an organisation in the nature of employment OR
  • You are volunteering in New Zealand under an arrangement with an organisation in the nature of employment, where the Tertiary Education Commission has granted permission for you to access funded training as a volunteer
  • You have a valid form of identity documentation OR
  • If you are a non-New Zealand citizen you must have a legal right to reside and work in New Zealand for the anticipated duration of your traineeship. You will need a visa or work permit that confirms this.

Can I be an apprentice?

To become an apprentice you must be 16 or older, legally allowed to work in New Zealand, and have a job in the industry your apprenticeship is in.

Here are some more details:

  • You are 16 years of age or over (unless you have an early leaving exemption certificate from the Ministry of Education)
  • You are employed in the industry you wish to complete your apprenticeship in OR
  • You are a self-employed contractor working in New Zealand under an arrangement with an organisation in the nature of employment
  • You have a valid form of identity documentation OR
  • If you are a non-New Zealand citizen you must have a legal right to reside and work in New Zealand for the anticipated duration of your apprenticeship. You will need a visa or work permit that confirms this.

What is an apprenticeship/traineeship?

Apprenticeship

An apprenticeship is a pathway to a lifelong career. You learn on-the-job in your workplace, get paid and become qualified for your chosen trade.

Apprenticeships are three to four years long.

Watch the video below to learn more about apprenticeships.

https://youtu.be/Rw6EOSQHofY

Traineeship

Traineeships are shorter than apprenticeships – typically 6-18 months – and range from entry level to advanced. They are formal arrangements between an employer, learner and Competenz. Traineeships lead to a nationally recognised New Zealand qualification.

I want to do automotive engineering. Who do I contact?

Competenz does not offer automotive engineering qualifications. If you are interested in training to be an automotive engineer, please contact MITO: www.mito.org.nz

Where is your campus?

Competenz does not have a campus - all learning for our qualifications is done on-the-job or with a training provider like a polytechnic.

We have 13 offices nationwide which you can view on our Contact us page.

What is an industry training organisation (ITO)?

Industry training organisations (ITOs) are part of New Zealand’s tertiary education sector, along with universities, polytechnics and wānanga.

ITOs work almost exclusively with people who are learning a trade or skill on-the-job. These people are either apprentices or trainees.

There are eleven ITOs in New Zealand and each of them looks after a specific set of industries.

ITOs are owned by their industry members, recognised by Government and usually receive funding from both Government and industry.

Learn more in the video below.

https://youtu.be/ayCJv2VbWXI

What does Competenz do?

Competenz is one of New Zealand’s industry training organisations. We partner with employers, apprentices, schools, training providers and assessors across the country to help Kiwis build skills, careers and businesses.We work with more than 3,500 companies and 26,000 learners in 36 industries around New Zealand each year. Most learning takes place on-the-job.

https://youtu.be/XK520KxktGU

How do I view my active learners?

How do I navigate Competenz Central - confirming an assessment?

How do I navigate Competenz Central - selecting an assessment?

How do I navigate Competenz Central - assessment entry?

How do I print my buyer created invoices?

How can I become a Competenz ambassador?

Ambassadors are nominated by Competenz account managers and training advisors. Talk to your Competenz contact if you think you would make a great ambassador.

What are Competenz ambassadors?

Competenz ambassadors are apprentices and trainees who have been selected to represent their trade because they are passionate about what they do. Ambassadors help us to promote Competenz through school visits, marketing campaigns, media appearances and industry events.

I want to study another qualification next – what do I do?

If you’re looking to jump into another qualification it’s best to first talk to your Competenz contact about what you want to do. They can advise you of the next steps.

You can also find out about all the different industries and qualifications we manage here.

If it’s a level 5 or Diploma qualification that you’re interested in, then check out our FAQ on scholarships.

How much does an apprentice/trainee get paid?

How much you are paid can vary between the different types of training and different employers. But remember, with an apprenticeship, you earn while you learn - there's no student loan!

Because your employer is investing a lot of time and money into your training, you may be paid a training wage. Find out more about the different wage rates on the Employment New Zealand website.

When will my account manager/training advisor be coming to visit me again?

You should receive four visits per year from your Competenz contact. Visits are usually spaced evenly throughout the year.

Your Competenz contact may advise you while at a current visit of a specific date for the next visit, or they may advise which month they will be back and then contact you closer to the time to arrange a date.

If you are not sure when your Competenz contact will visit you next, please get in touch with them.

If you have access to Competenz Central you can see their mobile number and email address:

Competenz Central contact details

Otherwise, please call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz and we can put you in touch with your Competenz contact.

How do I get a copy of my certificate?

You will be given a printed certificate by your Competenz contact when you complete your qualification. OR, your certificate will be couriered to your workplace.

If you would like us to reprint your certificate for you, there is a cost of $15+GST.

Please send an email to support@competenz.org.nz.

Let us know the following:

  • Your full name
  • Your date of birth
  • Your NSN number (if you know this)
  • The qualification you want the certificate for

We can only print certificates for qualifications achieved after August 2012. If you completed your qualification prior to August 2012 you will need to contact NZQA.

What happens when you’ve finished an apprenticeship/traineeship?

When you finish your apprenticeship/traineeship you will be completed in our database once your last unit standard result is entered.

Once this is done you will be given a printed certificate by your Competenz contact. Or, your certificate will be couriered to your workplace.

I thought I’d finished my training?

If you have access to Competenz Central you can see your training plan by logging in to Competenz Central. This will show your ‘To-do’ unit standards and your ‘Achieved’ unit standards.

If you do not have access to Competenz Central you can ask your Competenz contact to run a qualification check to see what unit standards are outstanding to complete your qualification.

Can I do my assessments online?

Only some unit standards are available online.

Check the Canvas online learning help section for more information and a list of all the online unit standards.

I am stuck with an assessment, how can I get help?

It is best to seek help from your assessor for your unit standard.

Your assessor could be:

  • your Competenz contact
  • someone contracted by Competenz to do assessing
  • a Canvas online learning assessor; or,
  • someone in your workplace.

If you are unsure who will be assessing your work or a particular unit standard, then contact your Competenz contact.

Alternatively, you could try asking a colleague at work for help if they have experience in the unit standard you are working on.


Why is my answer wrong?

Your assessor should have provided feedback or direction as to where you have gone wrong in your assessment.

In Canvas online learning the assessor should have written a note against the specific question that is wrong. And if your assessment is paper-based then your assessor should have hand-written a note on your assessment which you can see when the assessment is returned to you.

What do I have left to complete my qualification?

If you have access to Competenz Central you can see your training plan by logging in to Competenz Central. This will show your ‘To-do’ unit standards and your ‘Achieved’ unit standards.

If you do not have access to Competenz Central you can ask your Competenz contact to run a qualification check to see what unit standards are outstanding to complete your qualification.

I have completed a unit standard but it is still showing as outstanding on my training plan and record of achievement – why?

It can take between 1 – 3 months for unit standard results to be entered into our database. It all depends how quickly your assessor is able to enter your result if they have access to do this, or how quickly we are able to enter the result once the assessor has informed us.

If it has been over 3 months and the result has still not appeared on your training plan and/or your record of achievement then please talk to your Competenz contact.

How can I see what unit standards I have achieved?

If you have access to Competenz Central you can see your training plan and your record of achievement by logging in to Competenz Central. Click on the tab Training Plan and Achievement.

Competenz Central record of achievement

Both your training plan and your record of achievement will show you which unit standards you have or have not yet achieved. Though it can take between 1 – 3 months for unit standard results to be entered into our database.

If you do not have access to Competenz Central you can visit the NZQA website and login to NZQA learner log-in to see your record of achievement. OR, talk to your Competenz contact to get a copy of your training plan.

If you still have difficulty, please call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz. We can send you a copy of your record of achievement.

How can I see my record of achievement?

If you have access to Competenz Central you can see your record of achievement by logging in to Competenz Central. Click on the Achievement tab.

Competenz Central record of achievement

If you do not have access to Competenz Central you can visit the NZQA website and login to the NZQA learner log-in.

If you still have difficulty, please call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz. We can send you a copy of your record of achievement.

How can I see my training plan?

Your Competenz contact should have given you a paper copy of your training plan when you first signed up. If you have lost this copy, talk to your Competenz contact to get a new copy.

If you have access to Competenz Central you can see your training plan by logging in to Competenz Central. This will show your ‘To-do’ unit standards and your ‘Achieved’ unit standards.

Can I do more than one course in a year?

You can only do one course per year.

If you need to do more than one course in a year then you will require special dispensation from one of our Regional Managers. Talk to your Competenz contact if you need to do more than one course in a year.


How long do I have to complete my correspondence, Canvas online learning, or night class?

For correspondence and Canvas online learning you have 12 months from the day you are enrolled to complete.

For night class you have 9 months from the day you are enrolled to complete.

When will my block course unit standards be registered on my record of achievement?

Block course training providers have 30 days from the last day of the block course to register your unit standards.

If your unit standards are not appearing as completed on your record of achievement and it has been over 30 days, please call our Customer Services Team on 0800 526 1800 and ask to speak to our Course Management Team.

When is my block course?

Your employer will be sent an email which tells them when your block course will be. This email is sent six to eight weeks prior to the block course starting.

Once your employer receives this email they will need to confirm that you can attend the block course.

Once your attendance is confirmed, the block course training provider will send you an email with the course information two weeks prior to the block course starting.

You will only be allocated to a block course if you have met the prerequisites. Talk to your Competenz contact about prerequisites if you are unsure.

When is my night class?

You will be sent an email which tells you where your night class is, when it is, and who your tutor will be.

This email is sent within the first two weeks of signing up with Competenz.

If you have not received this email, please call our Customer Services Team on 0800 526 1800 and ask to speak to our Course Management Team.

What are the recommended system requirements for Canvas online learning?

Supported Browsers:

  • Safari 9 and 10 (Macintosh only)
  • Chrome 56 and 57
  • Firefox 51 and 52

Mobile Operating System Native App Support:

  • iOS 7 and newer (versions vary by device)
  • Android 4.2 and newer

Operating Systems:

  • Windows 7 and newer
  • Mac OSX 10.6 and newer
  • Linux – chromeOS

Computer Speed and Processor:

  • Use a computer 5 years old or newer when possible
  • 1GB of RAM
  • 2GHz processor

Where are the user guides for Canvas online learning?

The ‘Welcome to Canvas’ course and user guide can be found by clicking on the ‘Help’ tab in Canvas on the left-hand side.

Canvas help guide

OR, the user guide may already be loaded to your dashboard.

Canvas help guide on dashboard

I am logged in to Competenz Central but can’t see the Canvas online learning button

The Canvas online learning button is located in the top right-hand corner of Competenz Central.

Competenz Central Canvas online learning button

If you cannot see the Canvas online learning button, and are meant to be completing online learning, please call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz.

My login does not work for Canvas online learning

Access to Canvas online learning is through Competenz Central.

To login to Competenz Central click the link ‘Login Competenz Central’ in the top right-hand corner of this website.

Check the Competenz Central help section for more information if you cannot login to Competenz Central.

How do I login to Canvas online learning?

Access to Canvas online learning is through Competenz Central.

To login to Competenz Central click the link ‘Login Competenz Central’ in the top right-hand corner of this website.

Once you are logged in, click the Canvas online learning button.

Competenz Central Canvas online learning button

What is Canvas online learning?

Canvas online learning is exactly what the name says; it’s our online learning platform!

Instead of completing your learning using paper-based work books and assessment guides, you may be able to do this online through Canvas.

Canvas online learning is not available for all unit standards, but we are constantly building more and more unit standards into Canvas.

If a unit standard on your training plan can be completed through Canvas online learning, your Competenz contact should have let you know about this option.

Where do I login to Competenz Central?

To login to Competenz Central click the link ‘Canvas login’ in the top right-hand corner of this website.


How do I set up my account for Competenz Central?

Receive the welcome email or text message

If you have requested a login for Competenz Central, or your Competenz contact has advised that a login is on its way, then expect a welcome email like this:

Competenz Central welcome email

If you cannot find the email, please check your junk mail folder.

Sometimes email filters prevent Competenz emails from being received. If this is the case, our Customer Services Team can send you a text message instead of an email.

Call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz and let us know your name, date of birth, company/employer, and your cell phone number. We will then send you a welcome text message like the below:

Competenz Central welcome text message

Enter your date of birth

Once you click the link sent to you in the email or text message you will then need to enter your date of birth. This helps us check we’ve sent the link to the correct person.

Make sure you enter your date of birth in this format: dd/mm/yyyy

For example:

Competenz Central date of birth

If your date of birth does not match with the information held in our database, you will need to contact our Customer Services Team.

Create your login details

Once you have entered your date of birth, you can then create your login by entering an email address for your username and a password.

Your password must be at least eight characters long, and contain an uppercase, lowercase and number.

How can I request a login for Competenz Central?

Please send an email to support@competenz.org.nz.

Let us know if you are a learner, employer, or assessor.

If you are an assessor, please specify which company or companies you assess at/for so we can make sure we give you visibility of these companies.

We will need to verify your access with your Competenz contact first, so please be aware that your request may take some time.

What is Competenz Central?

Competenz Central is an online platform for learners, employers and assessors to access relevant information to support them on their journey with Competenz.

Learners can access their training plan, record of achievement, Competenz key contact details, and Canvas online learning.

Employers can access training plan and progress details of their learner(s).

Assessors can access all companies they assess at and all training plan and progress details of the learners at these companies. Assessors can also access Canvas online learning if required.

Want to know more about the free apprenticeships and training announced in the Government’s 2020 Budget?

There’s never been a better time to earn while you learn!

The initiatives not only include free apprenticeships, but also free traineeships in targeted areas, wage subsidies for employers of apprentices and equipment for existing learners who do not have access to technology.

To start an apprenticeship, you need a job first: Check out our latest vacancies or how we can help you to apply for an apprenticeship here.

Free apprenticeships and traineeships

Free apprenticeships

All Competenz new and currently enrolled apprenticeship fees are free, regardless of what industry sector they are in, from 01 July 2020 to 31 December 2022. This also covers resources, block courses, night classes, study groups and eLearning fees.

Even better, you or your employer don’t need to apply for the funding; it’s automatically applied.

If you or your employer have already paid course or training fees for this time, we have issued a credit note to your employer's account, where applicable.

If you’re already an apprentice and using the existing fees-free policy to pay your study or training costs, this entitlement will be paused and can resume after 31 December 2022 if needed.

Free traineeships in targeted sectors

New and currently enrolled Competenz traineeships and micro-credentials in targeted sectors are also fees free from 01 July 2020 to 31 December 2022, for level some qualifications.

Apprenticeship Boost

Your employer may be eligible for a wage subsidy for new and currently enrolled, first and second-year apprentices.

Apprenticeship Boost is available from August 2020 and runs for 20 months.

Employers of an apprentice who is in the first year of their apprenticeship will be eligible for $1,000 per month, and an employer of an apprentice in their second year is eligible for $500 per month for a maximum period of 20 months. Administered by Work and Income.

Find out more on the Work and Income website.

Mana in Mahi programme extension

A wage subsidy and other pastoral care is available for employers of new and currently enrolled first and second-year apprentices, through Work and Income’s Mana in Mahi scheme. The wage subsidy will be increased up to $16,000 for the first year and up to $8,000 for a second year. This is administered by Work and Income.

Find out more on the Work and Income website.

Regional Apprenticeship Fund

Under the Provincial Growth Fund, this is a wage subsidy and additional business support of up to $40,000 per apprentice, paid to their employer. Businesses need to employ a worker displaced by the effects of COVID-19 who is Māori or Pasifika. This is administered by Work and Income.

Find out more on the Work and Income website.