The competitive systems and practices programmes provide nationally recognised qualifications that combine applied workplace learning with continuous improvement knowledge. They equip people with the skills to identify, devise, and implement more productive and efficient methods of working in their organisation. Training covers waste reduction, cost efficiency techniques, value chain analysis, process improvement methodologies, cultural change and sustainability, enabling measurable improvements across various business units.
Benefits of these programmes
Programmes available
Competitive Systems and Practices (CSP) is all about improving the way work gets done. These programmes help you understand how to reduce waste, save time, streamline processes, and lift overall performance — whether you work in manufacturing, engineering, logistics, services, or any other industry.
CSP draws on more than 80 years of global research into productivity and continuous improvement. The skills you learn can be applied to almost any workplace and make a real difference to how teams operate every day.

What do people working with CSP do?
Depending on the workplace, you may:
These skills support roles in manufacturing, supply chain, logistics, trades, operations, admin, and service industries.

Is CSP right for you?
Helpful study areas
Attributes that help you succeed
Helpful experience

Pathways into CSP
Learners often start CSP through their workplace while working in operational, technical, or manufacturing roles. CSP qualifications help you build the foundation to step into improvement-focused roles or strengthen your capability as a team member or leader.
Entry-level opportunities

Competitive systems and practices qualifications
Level 3 – New Zealand Certificate in Competitive Systems and Practices
Build foundational skills in identifying waste, improving workflows, and applying basic continuous improvement tools.
Level 4 – New Zealand Certificate in Competitive Systems and Practices
Develop deeper capability in analysing processes, implementing improvements, and supporting teams to work more efficiently.
Level 5 – New Zealand Diploma in Competitive Systems and Practices
Strengthen your expertise in designing, leading, and embedding improvement systems across teams or departments.
Competitive Systems and Practices (CSP) is a suite of qualifications designed to give people within your organisation the skills and knowledge they need to devise and implement more productive and competitive methods of working.
These qualifications draw on more than 80 years of cross-industry research on how improving systems and practices can reduce costs, waste, and increase efficiency.
Cost and time savings add to your profit margin; the transformative outcomes of workplace CSP learning can be applied to any work, in any industry.
CSP learning is not only about a specific knowledge set. It’s about learning to question existing methods and continuously look for improvements.
The beauty of on-the-job CSP learning is that the improvements your people discover are real and able to be implemented in your business immediately.
The benefits are long-lasting as graduates continue to look for additional improvements over time.
Workplace-based CSP qualifications deliver increased profitability and sustainability (cost and waste reduction), as well as complementing and maintaining your people’s core skills at every level of your organisation.
